Brantwood Hall, a care home in Wakefield supporting 29 residents, has been placed into special measures by the Care Quality Commission (CQC) after inspectors found the quality of care had deteriorated and residents were being put at risk of harm.
The home received an overall rating of inadequate following a CQC inspection in July. Inspectors found a "lack of compassion" in the care being provided, with residents' dignity not always maintained.
What inspectors found
During the July inspection, CQC inspectors found that residents' independence was not consistently supported. One person was left without bedding or a pillow. Staff were overheard referring to residents by their room numbers rather than by name.
The home was found to lack dementia-friendly resources and activities to meet residents' needs. Some residents with dementia were not meaningfully engaged, with one person spending most of their time isolated in their room, and their mobility deteriorating as a result.
The CQC identified four regulatory breaches in total. Two had not been addressed since a previous inspection in February — these related to staffing and governance. Inspectors found a "significant lack" of effective leadership and management at the home.
CQC action
Victoria Marsden, the CQC's deputy director, said: "The quality of care had deteriorated even further, showing a lack of compassion for people living there and putting them at risk of harm. Concerns were raised during the last inspection regarding someone who was being neglected, isolated and not meaningfully engaged. At this inspection, the situation was still the same and we were told that they were always in their room, and their mobility had deteriorated."
The CQC has taken further action against Brantwood Hall's owners, Roseberry Care Centres, to protect residents. The home has not received any new admissions since the February inspection due to restrictions in place.
Care home response
A spokesperson for Roseberry Care Centres said the company recognised "the seriousness of the concerns raised" and were working to make "real and sustainable improvements".
Following the July inspection, the company said it had taken immediate action including appointing a new manager and introducing additional staff training and activities for residents.
"Kindness and compassionate care are what we aim to provide for every resident, and we are very sorry that the care provided at Brantwood Hall has not met the standards our residents and their families rightly expect and deserve," the spokesperson said. "Our immediate priority remains ensuring every resident receives safe, respectful and person-centred care."